Privacy Policy

1. Who we are

BarberHub is a salon booking platform that helps customers find and book appointments at participating barbershop branches in the United Kingdom.

For privacy questions, contact us at privacy@barberhub.uk or through your chosen branch.

2. Information we collect

Account details: name, email address, phone number, and password (stored in encrypted form).

Booking details: selected branch, stylist, service, date, time, and any message you include with a booking request.

Profile media: optional profile photo or branch logo that you choose to upload.

Device and app usage: basic technical information needed to run the service securely (for example authentication tokens and error logs).

We do not intentionally collect special category data (such as health or biometric data) through the website or app.

3. How we use your information

To create and manage your BarberHub account.

To process booking requests and share relevant booking details with the selected branch and stylist.

To communicate about appointments, account changes, and important service notices.

To improve reliability, prevent fraud, and keep the service secure.

To show your profile information where needed for your account or portal role.

4. Legal bases (UK GDPR)

Contract: to provide booking and account services you request.

Legitimate interests: to operate, secure, and improve BarberHub.

Consent: where required for optional features such as photo uploads or marketing (if enabled later).

Legal obligation: where we must retain or disclose information to comply with applicable law.

5. Sharing your information

Booking information is shared with the relevant salon branch and assigned stylist so they can fulfil your appointment.

We may use trusted service providers (for example hosting and infrastructure) who process data only on our instructions.

We do not sell your personal information.

We may disclose information if required by law or to protect the rights, safety, or security of users and salons.

6. Data retention

We keep account and booking records for as long as needed to provide the service and meet operational, legal, and accounting requirements.

You may request account deletion or correction of inaccurate information by contacting us.

7. Security

We use industry-standard measures such as encrypted connections (HTTPS) and access controls to protect your information.

No method of transmission or storage is completely secure; please use a strong password and keep your login details private.

8. Your rights

Under UK GDPR you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability where applicable.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Children

BarberHub is intended for users aged 16 and over. If you believe a child has provided personal data, contact us so we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do.

Continued use of BarberHub after updates means you acknowledge the revised policy.